Recently purchased an exotic catfish from Sims being winter and temperatures really low where I am I was in constant contact with Jimmy to choose a suitable delivery date to assure survivability as such when my new addition arrived the water was a little cold but he soon acclimatised to my tank and seems to be doing well so I will have no worries purchasing from them again, for anyone worried about buying fish online I highly recommend these guys.

Many thanks for the safe delivery of my fish

Ordered some fish over the Christmas period and when arrived 2 were dead totally understandable due to the cold weather but was happy for a refund on one but got both refunded always gone to Sims tropical fish always well packaged and always an amazing variety of fish will always be ⭐️⭐️⭐️⭐️⭐️

Absolutely beautiful fish, customer service above and beyond. Wouldn't shop elsewhere

Fantastic service, packaged well and great quality fish will definitely buy from sims again without hesitation. Special thanks to Jimmy whose knowledge and help was brilliant Thank you 🤩

I’ve used SimsTropical a few times, and recently I ordered a Flowerhorn fish. The fish I received was very healthy and exactly what I wanted.

This online fish store offers a wide variety of species, though for some rare types, you might need to wait a little longer.

With my recent order, the owner was extremely helpful and maintained great communication throughout the process.

I would definitely recommend this store for reliable and trustworthy purchases. Most importantly, if you have any special fish requests, I highly suggest speaking directly with the owner to ensure a smooth experience and avoid any disappointment.

I ordered a Siamese fighting fish from Sims Fish and honestly couldn’t be happier! The communication from start to finish was brilliant, they kept me updated every step of the way and were super friendly when I had a couple of questions.

The fish arrived really promptly and was packed so carefully. He settled in straight away and looks absolutely stunning. Thank you for being ever so helpful

Fish arrived dead on time. All look healthy. I must mention how well they were packaged. Will definitely use again.

Brilliant, will definitely be using again.

Fantastic service, will be ordering again

Just purchased a Super Red Dragon flowerhorn fish from Sims Tropical and the experience was perfect. Jimmy's communication was brilliant; he sent me videos on WhatsApp so I could choose my specific fish. The order and delivery were super quick, and the fish arrived healthy and exactly as pictured. Highly recommend!

I paid for clawed frogs of different colours, but I was sent two the same colour. I queried this twice online (no phone number available), but in both cases I received no reply. The frogs themselves were great, but when paying this shop's higher prices, I expected better customer service.
UPDATE: A few weeks later I had a call promising to correct this once the frogs were restocked. A month later, I was pleased an surprised to receive 2 albino frogs. I appreciate these frogs are currently tricky to obtain, so my initial review was rather hasty. Thank you Sims!

Thank you. Excellent service. Good communication through out. Order arrived in given time slot. Delivery driver was lovely. Fish appropriately packaged and arrived lively and colourful in water that was still clear.

All thanks to my wife for the belive my Stingray is indeed incredible my kids love it 😀

Just recently bought 2 pairs of kribensis about a month ago had a bit of a problem with there supplier with one pair but Martyn was more that happy to sort this out and I received a pair worth more than double the price I paid which I couldnt be happier about also did take a while to get in contact but being patient paid off.

Thank you once again Martyn

Ordered apistograma pair, brilliant service, quick shipping great packaging fish were safe and sound, and a brilliant pair of fish

I’m pleased with sims customer service

I receive a great selection of fish
all healthy & happy in there new home

Wonderful shopping experience my fish arrived today packaged wonderfully with heat packs that were still warm on arrival. All fish arrived alive and well and are also larger than I was expecting so I'm very happy with my order.

Absolutely outstanding, both in choice and quality of fish. Their customer service is second to none also. I am currently building up a wonderful collection from Sims, if you want either the weird & wonderful or just some Tetra's, then this is the place to buy from. I have been keeping fish for 40 years & have never seen such a variety of species. Simply fantastic 🌟🌟🌟🌟🌟

Beautiful flowerhorns, easy to deal with. First class!!!

I always order from Simstropical, very professional and friendly suppliers of high quality fish. Very quick to ship out a new order free of charge when there was a problem with my order. 10/10.

Three times now I have ordered fish from here. One was really good, the fish were good quality, well packed and arrived on time the other two times I was really disappointed. The fish which I was sent were not a pair or even the correct species.
When I made them aware of the problem they went out of their way to help. They ordered the correct species and sent them out at their own expense. As the fish they sent were young it would be difficult to sex them so in order to get a pair they actually sent more fish than the fish that I ordered; 4 fish for a pair of Apistogramma baenschi ordered and 7 fish for 2 female Pelvicachromis subocellatus ordered.
More than pleased with the resolution of my case.

I have ordered 3 times from this store and have never been disappointed. The fish have all looked good on arrival, they came well packed and any communication between myself and sims was fantastic. They have the best selection of African Cichlids compared to other online stores. Cannot fault them at all. Highly recommend

I have to say the owner is an extremely responsible person.

I ordered one Mississippi Map Turtle and one Reeves Turtle, but they sent me one Razer Back Musk Turtle and one Commin Musk Turtle. I was been told that the turtles I ordered are out of stock in whole UK. So the owner gave me a full refund and let me keep those wrongly sent turtles free of charge.

Afterwards I ordered some fishes at this store and the owner game me more fishes than what I ordered. And today impressively, those fishes had babies.

I'll definitely recommend this store as they have great customer service.

I have used Sims Tropical fish on a few occasions now buying koi. All koi bought have been looked after to a high standard and i have made some great additions to my koi pond.

Love this online store, fish are always super healthy and eat well on arrival never had a DOA, I have had part of order missing but this got resolved next day delivery, quality service 😀

What can I say but wow !!!! Wicked customer service and full of knowledge on all types of fish..had some golden peacock bass from here and you can tell they have been well cared for definitely ordering form here again highly recommended!!!!!

Small issue with an incorrect fish sent first time around, seemed to be a genuine error and was quickly resolved. I did receive the correct fish roughly a week after the initial delivery along with a follow up call to check everything was ok. Fish were well packaged, heat packs still warm and accurate tracking Information was provided.

Will use again in the future because the issue was resolved and they seem to genuinely care that the customer is satisfied

Super quality fish, quick delivery with fishes safety in mind, and customer care/service 5 🌟 I would definitely recommend them 😀

I have used SIMs for some years now and i can say honestly that they are 'hands-down' the very best online aquatic live stock suppliers for the entire UK market. Personally the quality of the fish is paramount and of this they never fall short. Much better than 'shop' fish; in health, vigour, prodgeny, and this makes me feel safe when ordering. The packaging is always and without exception, perfect. No leaks, always buffered for safe transport, securely packed and labelled. My deliveries are always either on-time or early. Lastly, but by no means least, is their quality of service. They are always warm and chatty, and strike a great balance between being professional & friendly. I cant fault these guys and as 'online' is becoming the way of the world……. you wont go wrong with SIMs.

Received fish today well packaged great fish and communication thanks sims fish well recommended

FISH SUPERB, CUSTOMER SERVICE SUPERB. WHAT'S NOT TO LIKE, IF I COULD I COULD I'D GIVE THEM 10 STARS

Ordered some fish they arrived on the day and time they said it would and I’ve never received fish so well packaged excellent service thank you

I received my order on time and was a great customer service,I will get more fish here,thanks again

Ordered 2 plecos and although the delivery was delayed due to courier issue, Sims rectified the situation promptly and sent me an extra pleco free of charge. Excellent service!

Just received moreciclids from Sims tropical first class service and first class fish at a reasonable price thankyou Martin and the team

Best fish to buy more reliable then pets at home