DOA POLICY

 We operate a dead on arrival policy for all of our live fish when they are delivered to your door. Please ensure that you have read and understood the policy before purchase as making payment will be an agreement to accepting these terms and conditions. Please take the time to photograph the bags as they come out of the box upon delivery as your insurance policy. In the extremely unlikely event that any fish are dead on arrival, these fish will be refunded immediately on the day of arrival with supporting photographs of the fish in the bag. We will not be accountable for any fish after they have been released from the bag and introduced to your environment. The further options available aside from a full refund for the affected fish are that replacement fish are sent out for free with your next order. We will not refund the shipping costs associated with your order unless there is a complete failure and your entire order has been unsuccessful in terms of dead on arrival and we have received supporting photographs.