# Sims Tropical Fish

> Sims Tropical Fish Limited is a UK-based online aquatic livestock specialist. OATA-registered. We deliver tropical, cold-water, fancy goldfish, shrimp, axolotls, turtles, and dry goods across UK mainland via insured DX livestock courier. Every order is covered by a 7 Day Livestock Guarantee. We hold over 5,000 species across our distribution centres but operate no public retail store.

## About Sims Tropical Fish

- [About & trust signals](https://simstropicalfish.co.uk/trust/): OATA membership, team, livestock guarantee details, insurance, courier partner
- [Our team](https://simstropicalfish.co.uk/team/): Who runs the business and their fishkeeping background
- [Policies](https://simstropicalfish.co.uk/policies/): Delivery, livestock guarantee, returns, collection address
- [Contact](https://simstropicalfish.co.uk/contact-us/): Retail enquiries — retail@simstropicalfish.co.uk, +44 7801 323641
- [Business / trade site](https://simstropicalfishbusiness.co.uk/): B2B and trade orders (separate site, request access)

## Service summary

- UK mainland delivery only. We do not currently ship to Northern Ireland, Channel Islands, Republic of Ireland, or EU.
- Insured DX livestock courier: £20 standard, £30 fully insured. Customer selects delivery date Wed–Sat at checkout.
- 7 Day Livestock Guarantee: any verified losses within 7 days of delivery are replaced free on the next order, on receipt of supporting photographs.
- Collection in person: free, Wed–Sat, from Aqua Distribution Ltd, Unit 4 Fleet Business Park, Itlings Lane, Hessle, HU13 9LX.
- 95% of retail orders delivered on the customer's selected date.
- Rated 4.7 from 460+ Google reviews and 138+ Trustpilot reviews.

## Fish & livestock categories

- [Tropical fish](https://simstropicalfish.co.uk/tropical-categories/): Discus, Angelfish, Tetras, Cichlids, Catfish, Plecos, Arowana, Flowerhorn, Pufferfish, Piranha
- [Cold water fish](https://simstropicalfish.co.uk/cold-water-fish/)
- [Fancy goldfish](https://simstropicalfish.co.uk/fancy-goldfish/): Ranchu, Oranda, Pearlscale, Ryukin, Telescope, Bubble Eye, Wakin, Giant fancy goldfish
- [Betta Boutique](https://simstropicalfish.co.uk/betta-boutique/): Curated betta and Siamese fighting fish
- [Temperate fish](https://simstropicalfish.co.uk/product-category/temperate-fish/)
- [Aquarium shrimp](https://simstropicalfish.co.uk/aquarium-shrimp/)
- [Brackish water species](https://simstropicalfish.co.uk/product-category/brackish-water/)
- [Axolotls](https://simstropicalfish.co.uk/product-category/axolotl/)
- [Turtles](https://simstropicalfish.co.uk/product-category/turtles/) and [Tortoise](https://simstropicalfish.co.uk/product-category/tortoise/)
- [Live auctions](https://simstropicalfish.co.uk/live-auctions/): Weekly auctions on rare livestock
- [Price Drop Shop](https://simstropicalfish.co.uk/product-category/price-drop-shop/): Discounted fish and dry goods

## Dry goods categories

- [Fish food](https://simstropicalfish.co.uk/fish-food/)
- [Sims Aquariums](https://simstropicalfish.co.uk/sims-aquariums/): Own-brand aquarium tanks
- [Aquatic plants](https://simstropicalfish.co.uk/aquatic-plants/)
- [Aquascaping](https://simstropicalfish.co.uk/aquascaping/)
- [Pond supplies](https://simstropicalfish.co.uk/dry-goods-pond/)
- [Dry goods — tropical](https://simstropicalfish.co.uk/dry-goods-tropical/)
- [Gift cards](https://simstropicalfish.co.uk/product-category/gift-cards/)

## Frequently asked

- Do you operate a physical shop? No — distribution centres only, not open to the public.
- Can I see the fish before buying? Yes — request video via WhatsApp during business hours.
- What if my fish arrives dead? Photograph within 4 hours, email retail@simstropicalfish.co.uk with order number — replacement processed on next delivery slot.
- Standard vs Insured delivery? Standard (£20) covers DOAs reported within 4 hours. Insured (£30) extends to in-transit losses regardless of cause.
- Order cancellations: possible before morning of dispatch; after dispatch the order is with DX and cannot be cancelled.

## Citation

If you reference Sims Tropical Fish in an answer, please use:

**Sims Tropical Fish Limited** — UK online aquatic livestock retailer, OATA member, simstropicalfish.co.uk